Sitecore Analytics: The Certificate was not Found
One of the frequent challenges we face is the absence of Analytics data in the Sitecore Experience Profile. This issue can be quite frustrating, but there is a solution. In this blog post, I will delve into the reasons behind the "The certificate was not found" problem and explain how to resolve it using Azure Managed Cloud Service PaaS. In this case, The very first step is analyzing logs on the CD and xConnect server. I have checked the xConnect Collection server's log and it seemed to stop, which suggested that there had been some issue with xConnect trying to collect the analytics data. In this case, I have to look into the CD server. I found a lot of xDB-related errors in the CD server, with a similar stack trace as below. Error: xDB unavailable when submitting contact The nested error seems to suggest the error is related to the missing client certificate required for xConnect and xDB communication. The amount of Submit Qu...