Partner Tech Advisor in Sitecore Support Portal
What is a PTA Partner Tech Advisor, added to the Sitecore Support portal? Sitecore has recently launched the Partner Technical Advisory support service. The Partner Technical Advisor (PTA) team is a team of expert developers and subject matter experts who provide partners with pre-sales, sales, implementation, and ongoing support and advocacy. Getting started: How to engage a PTA using Service Now, Sitecore’s case management system: Navigate to the Support Portal and log in Click on Support Cases Click on Partner Technical Advisor in the gray horizontal navigation bar Complete the simple form and add attachments as needed Click Submit (Note: You will receive an acknowledgment via email) All correspondence must be conducted through Service Now Frequently Asked Questions (FAQs): Do I need to be certified to engage with a PTA? PTAs are intended to support partner resources who are already trained and certified