Partner Tech Advisor in Sitecore Support Portal

-

What is a PTA Partner Tech Advisor, added to the Sitecore Support portal?

partner-tech-advisor-1

Sitecore has recently launched the Partner Technical Advisory support service.

The Partner Technical Advisor (PTA) team is a team of expert developers and subject matter experts who provide partners with pre-sales, sales, implementation, and ongoing support and advocacy.

partner-tech-advisor-2

Getting started: How to engage a PTA using Service Now, Sitecore’s case management system:

  • Navigate to the Support Portal and log in
  • Click on Support Cases
  • Click on Partner Technical Advisor in the gray horizontal navigation bar
  • Complete the simple form and add attachments as needed
  • Click Submit (Note: You will receive an acknowledgment via email)
  • All correspondence must be conducted through Service Now

Frequently Asked Questions (FAQs):

  1. Do I need to be certified to engage with a PTA?
    PTAs are intended to support partner resources who are already trained and certified (or are actively pursuing certification).

  2. When should I engage a PTA for implementation review?
    Requests for implementation review should be done before the commencement of the project.

  3. Are there any requirements for engaging a PTA in an implementation review?
    An implementation review will only be offered if the partner has put a minimum of three appropriately certified team members on the project.

  4. What does an engagement with a PTA look like? How often will we meet?
    A lead PTA will determine the right cadence of check-ins to be followed over the course of the project (Minimum: one check-in every two weeks).

  5. Can I set up a Service Level Agreement (SLA) with the PTA team?
    There are no SLAs on PTA requests. The commitment is the best effort only. Partners who need committed response times should engage with professional services.

  6. Can I use PTAs as an extension of my development team?
    PTAs are advisory only. They will not create deliverables for partners.

  7. What are some things PTAs won’t help with?
    PTAs will not assist with product defects. Suspected defects should be routed through support. PTAs also do not handle any issues related to pricing, program compliance, etc.

Do take note that only certified Sitecore Developers can raise tickets on the support portal.

Happy Sitecoreing ðŸ˜Š

Comments

Post a Comment

Popular posts from this blog

Sitecore Installation Error: Failed to Start Service 'Sitecore Marketing Automation Engine'

-
Image
 Error: [------- XConnectXP0_StartServices [2] : ManageService -----------------------] [XConnectXP0_StartServices [2]]:[Updating] sc903xconnect.dev.local-MarketingAutomationService Waiting for service 'Sitecore Marketing Automation Engine - sc903xconnect.dev.local-MarketingAutomationService (sc903xconnect.dev.local-MarketingAutomationService)' to start... Waiting for service 'Sitecore Marketing Automation Engine - sc903xconnect.dev.local-MarketingAutomationService (sc903xconnect.dev.local-MarketingAutomationService)' to start... Waiting for service 'Sitecore Marketing Automation Engine - sc903xconnect.dev.local-MarketingAutomationService (sc903xconnect.dev.local-MarketingAutomationService)' to start... Waiting for service 'Sitecore Marketing Automation Engine - sc903xconnect.dev.local-MarketingAutomationService (sc903xconnect.dev.local-MarketingAutomationService)' to start... Waiting for service 'Sitecore Marketing ...
Read more

Import CSV Data in Sitecore Using PowerShell: Part-3

-
Image
In my previous blog , we had discussed Sitecore PowerShell Command and Scripts. In this blog, I am discussing with you about How to Import CSV Data in Sitecore using PowerShell Scripts? To do the same you need to read the CSV file rows and create Sitecore Items into the Content Tree for each row then assign the column values of the row into the respective Item Field. There are two options: Write your own customized PowerShell Script and Import CSV Data. Use the inbuilt Data Importer tool that comes with Sitecore PowerShell Extension .  Option 1: Perform the Below steps to Import the CSV Data into Sitecore: First, you will need a CSV file. If you have Excel Sheet, then go to the File Menu and click on Save As option and change the format and save it into CSV format. Suppose you have a CSV file with the number of rows and each row has several columns with predefined values. Here I am taking the below CSV file for an...
Read more

Sitecore : The database principal owns a schema in the database, and cannot be dropped message

-
Image
While upgradation to Sitecore 10.2, I was to restore the database on the Managed Cloud Service Azure SQL Server. I have connected the Azure SQL server on my local SSMS and started to import the Database using the option Import Data-tier Application. While importing the database using the above option you need a BACPAC file instead of a .bak file. So I was to create a BACPAC file of the database from my local. Go to the database, right-click and select the Export Data-tier Application option under the Task menu. After clicking on the next, while creating the BACPAC file you may get the below error: Solution: Go to the Users in that Database. Your Database => Security => Users Find the user, right click and delete it. If you are unable to delete the user and encountered a new error as below: It means the user you are going to delete owns a schema in the database and owners. First, you need to search which schemas own...
Read more