Himmat Singh Dulawat (3x Sitecore MVP)

To get support from Sitecore, Sitecore team ask us to provide basic information about Sitecore website with other details like Log files, Web config, App config, etc for further investigation. There is two way to generate this information either automatically or manually. 1.         Automatically: ·        For Sitecore XP 8.2 Initial Release — 8.2 Update-6, Sitecore XP 9.0 Initial Release and 9.0 Update-1: <site name>/sitecore/admin/supportpackage.aspx ·        For Sitecore XP 8.2 Update-7, Sitecore XP 9.0 Update-2 and later: <site name>/sitecore/admin/supportpackage 2.         Manually: ·        Create a new folder for store files. ·        Navigate to the website root folder copy the following files to the folder that you just created: §   \web.config §   All contents of the  \App_Config §   \Global.asax  and  \Global.asax.cs §   \sitecore\shell\sitecore.version.xml §   All contents of the  \sitecore\shell\hotfixes  folder (if it exists).