Himmat Singh Dulawat (3x Sitecore MVP)

While working on Sitecore PaaS you have a Redis issue. This time we have a Redis timeout issue but with a different message: Solution: After conducting research and using Google, I have discovered that there are 2 links from the above exception: https://stackexchange.github.io/StackExchange.Redis/Timeouts https://stackexchange.github.io/StackExchange.Redis/ThreadTheft I am experiencing the "thread theft" of the reader. The parameter "rs" in the error message tells me the state of the reader. If this is frequently reporting CompletePendingMessage , it is possible that the reader loop has been hijacked when trying to set results. It's further elaborated in the Thread Theft. To address this issue try adding the following early on in your application startup: ConnectionMultiplexer.SetFeatureFlag("preventthreadtheft", true); The issue is more related to the StackExchange.Redis commun...

I was encountering frequent time-out issues with Redis and my application deployed on Azure PaaS. Following are the sample exceptions from logs: Solutions: I have reviewed config files from our CD server according to Sitecore's recommendation in this KB article here  Excessive load on ASP.NET Session State store , and checked some of the points. In the Web.config and Sitecore.Analytics.Tracking.config files, increase the pollingInterval attribute value on both Private and Shared session state provider definitions from 2 to 60 seconds. => For my case, the pollingInterval value is in the Sitecore.Analytics.Tracking.Azure.config file and the value is still 30. I have considered increasing the value further. In the Sitecore.Analytics.Tracking.config file, find the timeoutBetweenLockAttempts parameter. Increase its value from 10 to 200 milliseconds. => The value should be defined in the ...

We had encounter the following error frequently in our application. Problem Id: System.NullReferenceException at Sitecore.SessionProvider.Redis.StackExchangeClientConnectionAsync+<EvalAsync>d__22.MoveNext Message: Object reference not set to an instance of an object. Exception type: System.NullReferenceException Failed method: Sitecore.SessionProvider.Redis.StackExchangeClientConnectionAsync+<EvalAsync>d__22.MoveNext Call Stack: StackExchange.Redis DLL version: 2.1.58 The application is deployed on Sitecore Managed Cloud Service Azure PaaS and uses Redis app service . I have applied the below fixes as well as the following articles but the issue is not resolved: Increased the min worker thread pool to 100 Increased polling Interval to 60 Tuned Redis Configuration as described here: Tuning Redis Configuration Settings Added sslprotocols=tls12 to Redis connection string Sitecore PAAS Redis Exce...